Refund and Returns Policy

Overview

Refunds, exchanges, or returns are allowed all sales are final. Any open or tampered with product cannot be returned. There are absolutely no exchanges for any reason. 

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products/wrong products within 14 days of receipt of the package. The customer must provide photos of the issue, including a packing slip.
Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays. If you haven’t received your package for more than 7 days after the estimated delivery time frame, you should consider raising the issue with USPS.

If you have purchased Route package protection you can easily file a claim here  or reach out to [email protected] and we will be happy to help. Divine Wellness suggests purchasing Route Package Protection for all your orders. If Route
Package protection is not purchased, Divine Wellness is not liable for lost, damaged or stolen items.


Cancellations
You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund. For help canceling your unshipped order please email [email protected] Once your package has left our facility, you are no longer able to cancel your order.


Age Verification & Auto-Canceled Orders
Per FDA Laws and Regulations, it is illegal to sell to  any minors. If the age verification fails, we can attempt to verify by other means if we feel that there has been a mistake. This decision is up to Divine Wellness, and at our discretion. We reserve the right to refuse service to anyone, for any reason. 


Coupon Codes & Sales
Only one coupon code is applicable per order.  If you are having an issue with a coupon code, please contact us so we can help you place your order! If you have missed a sale, we, unfortunately, cannot honor those sale prices once they have passed.  Keep an eye out for future specials and weekend sales!

Recurring Billing For Subscription Boxes
Once you sign up for our subscription service, you will be billed on the same day every month. If you wish to cancel your recurring billing, please contact us or cancel your subscription within the Recharge portal. Your order will be processed within 1- 3 business days. 


Payment Options
During the checkout process, you may choose any of our current payment options to place your order. Please note that your order will not be processed until we receive payment from you.

When will I receive my refund

Please contact us to verify that a refund can be given. After approval for a return, please allow 2-7 business days for your financial institution to deposit the funds back into your account.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1279 Tallevast Rd. Sarasota, FL 34243.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 1279 Tallevast Rd. Sarasota, FL 34243.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.